Refund Policy

We want you to feel comfortable trying CertForged Pro and Live Sandbox. Our refund policy is straightforward: a 7-day, no-questions-asked money-back guarantee on your first paid period.

1. 7-Day Money-Back Guarantee

If you’re not satisfied within 7 days of your first Pro subscription payment (monthly, six-month, or yearly), or your first Live Sandbox add-on payment, email AustinNicely@certforged.com from the address on your account and we’ll refund the full amount within 5–10 business days.

2. Renewals

Refunds apply to your first paid period only. Subsequent renewal charges (e.g., the next monthly, six-month, yearly, or Live Sandbox period) are not refundable. You can cancel any time from your billing portal to prevent the next renewal — you’ll keep access until the end of your current period.

3. Pro-Rated Refunds

We do not offer pro-rated refunds for unused time when you cancel mid-period. Your access continues through the period you’ve already paid for.

If a verified CertForged service failure launches a Live Sandbox VM but prevents meaningful use, contact us with the approximate time. We will restore the affected allowance or, when appropriate, credit or refund the Live Sandbox charge. Learner network failures, capacity queue time, intentional teardown, and prohibited use are not service failures.

4. How to Request a Refund

• Email AustinNicely@certforged.com from the address on your account.
• Include your account email and the date of purchase. You can also include a brief reason — it helps us improve, but is not required.

5. Exclusions

We may decline a refund in cases of:

• Repeated subscribe-and-refund cycles or other apparent abuse of the guarantee.
• Violations of our Terms of Service (e.g., account sharing, scraping, fraud).

6. Chargebacks

If you have a billing concern, please contact us first — we respond quickly and refunds are simple. Unjustified chargebacks may result in account termination.

7. Contact

Questions about a refund? AustinNicely@certforged.com